Privacy policy
for a smaller,
clearer brand.

Who we are

KZE Organic Beauty is an independent organic skincare brand in the UK. Our website address is https://kzeorganicbeauty.co.uk/.

If you have questions about this privacy policy or the way your information is handled, you can contact us at info@kzeorganicbeauty.co.uk or by post at 38 Bedevere Road, London, N9 9YT.

What information we may collect

Depending on how you interact with the website, we may collect:

• your name, email address, phone number, company name and message if you contact us;
• billing, delivery and order information if you make a purchase;
• technical information such as IP address, browser type, device information and site usage logs for security, performance and fraud prevention;
• communications you send to us by email or through website forms.

How we use your information

We may use your information to:

• respond to enquiries and customer support requests;
• process, fulfil and manage orders;
• arrange payment, shipping and delivery support;
• maintain website security and reduce fraud or abuse;
• keep basic business records required for legal, accounting or tax reasons.

Our legal bases for processing

We process personal information where it is necessary to:

• perform a contract with you, for example when you place an order;
• take steps at your request before entering into a contract;
• comply with legal obligations, including financial and tax record-keeping;
• pursue our legitimate interests in running, securing and improving the website and customer service, provided those interests do not override your rights.

Payments, deliveries and service providers

We may share relevant information with carefully selected service providers where necessary to operate the business. This may include payment processors, website hosting providers, delivery partners, email providers, technical support tools and fraud or security services.

We do not need to store full payment card details ourselves if they are processed by a third-party payment provider.

Cookies and similar technologies

The website may use essential cookies or similar technologies required for basic functions such as navigation, cart behaviour, security or remembering session preferences.

If optional cookies, analytics tools or third-party integrations are added later, this privacy policy should be updated to reflect them clearly.

Comments, accounts and uploads

At the time of writing, the website does not currently provide public blog comments, customer account registration, or customer media uploads as part of the intended rebuild scope.

If those features are introduced later, this notice should be updated before launch.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including customer service, order fulfilment, legal compliance, accounting and security.

Some information may be retained longer where we are legally required to keep it, or where necessary to resolve disputes, prevent fraud or enforce our terms.

Your rights

Depending on your circumstances, you may have the right to request access to the personal information we hold about you, ask for correction, request deletion, object to certain processing, or ask us to restrict how information is used.

To make a request, email info@kzeorganicbeauty.co.uk.

Data security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, misuse, disclosure, loss or destruction. However, no website or transmission method can be guaranteed completely secure.

International transfers

Some of our service providers may process information outside the UK. Where that happens, we expect appropriate safeguards to be in place in line with applicable data protection requirements.

Changes to this policy

We may update this privacy policy from time to time to reflect operational, legal or technical changes. The latest version should always be available on this page.

Complaints

If you are unhappy with how your information has been handled, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk/.